Thank you for your interest in TimConway.com. We appreciate your comments and feedback, and look forward to answering any questions you may have. Please review our list of frequently asked questions below.
Customer Service Contact Form
For questions relating to Tim Conway or for customer services issues please fill out the information below and a member of our staff will respond within 48 hours.
Questions:
- Q: Is there another way to order videos without using a credit card online? Is it possible to send a check?
- A: If you would prefer to place a phone order, please call our customer service department at (949) 502-6130, available Monday through Friday, 10 a.m. to 4 p.m. At this time all orders must be placed using a credit card, whether online or by phone.
- Q: I have not received my order, and it's been a while. Is there an estimated time of arrival?
- A: Thank you for your purchase! While we always strive to get your order to you as soon as possible, please allow 6 to 8 weeks for delivery. If it has been longer than 8 weeks, please call our customer service department at (949) 502-6130.
- Q: How do I cancel an order?
- A: To cancel an order, please send an email with your order number and other pertinent information to customerservice@timconway.com and a customer service representative will contact you to confirm your order cancellation. If your order has already shipped, a Return Authorization will need to be set-up by the Customer Service department for you to ship the item the item back for a refund.
- Q: I keep getting a message saying "address does not match credit card." What do I do?
- A: Contact your bank to verify that they can ship to an address other than your billing address, and then have your bank add the desired address to your cache of permissible addresses.
- Q: I cannot get past the address section but I have filled-in all of the fields. What should I do?
- A: Please email our customer service department at customerservice@timconway.com with as many details about the event as possible and we will get back to you.
- Q: How do I find-out about scheduling Tim Conway for appearances?
- A: Please view the "News" section of the TimConway.com Web site for all of Tim's latest news and future appearances.
- Q: How do I find tour dates?
- A: Please view the "News" section of the TimConway.com Web site for all of Tim's latest news and future appearances.
- Q: What method of shipping do you use?
- A: All orders are shipped first-class via the United States Postal Service.
- Q: Do you ship outside of the continental United States?
- A: We ship to the continental U.S. and Canada.
- Q: Where to I find your products?
- A: Currently these products are only available online at: http://TimConway.com
- Q: How do I verify a shipping address?
- A: To verify a shipping address please call our customer service department at (949) 502-6130.
- Q: How do I purchase other Tim Conway shows?
- A: There are many, many Tim Conway DVDs out there, but TimConway.com is the only place you will find new and remastered Tim Conway DVDs.
- Q: Does Tim Conway have any other Web sites?
- A: Yes. HuntinBuddies.com.
- Q: Is you Web site secure?
- A: Yes. TimConway.com is a secure Web site.
- Q: How do I exchange a defective DVD?
- A: To exchange a defective DVD, please contact our customer service department for a Return Authorization number.
- Q: How long is the running time for the DVD?
- A: "Tim and Harvey Together Again with Special Guest Louise DuArt" has a running time of 95 minutes, and the remastered "Dorf on Golf" has a running time of 60 minutes including never before seen Special Features.
- Q: Are the DVD's region coded?
- A: The DVDs are region coded for our markets, USA and Canada.
- Q: Is this available in closed caption for the hearing impaired?
- A: We apologize for any inconvenience, but the DVDs are currently available in closed caption.
- Q: Are your DVDs compatible with players formatted for the UK?
- A: Yes. Our DVDs are compatible with players formatted for the UK.
- Q: If my question was not answered here, how do I get in contact with your Customer Service department?
- A: Customer Service is available to answer questions at (949) 502-6130, Monday through Friday, 10 a.m. to 4 p.m. Additionally, feel free to email us with questions at customerservice@timconway.com.