RETURN POLICY


Return Policy:
  • Your return shipment must be shipped within 30 days of the day your order shipped.
  • Merchandise must be factory sealed to receive a refund.
  • Opened items cannot be returned unless DEFECTIVE.
  • Defective items will be replaced with the same item only. No refunds.
  • All of the Original Packaging, Case, Booklets, Liner Notes, Bonus Discs, etc. must be included.
  • We do NOT pay for postage on returns.
  • Shipping charges are non-refundable.
  • International Customers are responsible for Duty Taxes, and Shipping Charges if order is refused.
  • If a package is returned to our facility without reason, we may contact you via the telephone to resolve the issue in a timely fashion.

   How to Return an Item:
  1. Carefully pack your return item(s) in a box large enough to accommodate all the items.
  2. Include your original invoice in the box and seal it tightly.
  3. Send your return package to the address below:

    TimConway.com
    DVD Fulfillment Division / VPI.Net
    220 Technology Drive, Suite 100
    Irvine, CA 92618 United States

  4. Please allow 5-7 business days for processing after we have received your return.
  5. After processing, you will receive an email detailing your Return Information.